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VA Travel Claims Kiosks to Return

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VA Travel Claims Kiosks to Return

Editor’s note: This article by Patricia Kime originally appeared on Military.com, a leading source of news for the military and veteran community.

A popular kiosk-based system for veterans to file reimbursement claims for travel is returning to Veterans Health Administration facilities.

The VA has paused plans to decommission the kiosks, which let veterans file for reimbursement of travel expenses to VA appointments, with the kiosks set up at most VA hospitals and clinics. The VA began removing them in November 2020 as it rolled out an online- and application-based program, the Beneficiary Travel Self Service System, or BTSSS.

Nearly immediately after BTSSS's introduction, however, veterans had trouble with it, including the online interface and app. VA staff also had difficulties with the system, developing workarounds or using the old system to approve claims.

According to the VA Office of Inspector General, veterans used the BTSSS for just 49% of all claims through mid-2022. The OIG also found that while the BTSSS was meant to solve claims without human intervention at least 90% of the time, just 17% were automatically decided from February 2021 through July 2022.



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Error Occurred While Processing Request The web site you are accessing has experienced an unexpected error.
Please contact the website administrator.

The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request

Could not find the included template template_sponsors_basement.cfm.

Note: If you wish to use an absolute template path (for example, template="/mypath/index.cfm") with CFINCLUDE, you must create a mapping for the path using the ColdFusion Administrator. Or, you can use per-application settings to specify mappings specific to this application by specifying a mappings struct to THIS.mappings in Application.cfc.
Using relative paths (for example, template="index.cfm" or template="../index.cfm") does not require the creation of any special mappings. It is therefore recommended that you use relative paths with CFINCLUDE whenever possible.
 
The error occurred in C:/home/cvmoaa.org/wwwroot/news_stories.cfm: line 1575
 
1573 : 
1574 : <!start sponsors>
1575 : <cfinclude template="template_sponsors_basement.cfm">
1576 : <!end sponsors>
1577 :
Resources:

Browser   Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
Remote Address   18.117.91.187
Referrer  
Date/Time   18-Oct-24 03:35 AM
Stack Trace
at cfnews_stories2ecfm366419054.runPage(C:/home/cvmoaa.org/wwwroot/news_stories.cfm:1575) 

coldfusion.tagext.lang.IncludeTag$NoSuchIncludeTemplateException: Could not find the included template template_sponsors_basement.cfm.
	at coldfusion.tagext.lang.IncludeTag.setTemplate(IncludeTag.java:439)
	at cfnews_stories2ecfm366419054.runPage(C:\home\cvmoaa.org\wwwroot\news_stories.cfm:1575)
	at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:262)
	at coldfusion.tagext.lang.IncludeTag.handlePageInvoke(IncludeTag.java:735)
	at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:565)
	at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
	at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:595)
	at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:43)
	at coldfusion.filter.MonitoringFilter.invoke(MonitoringFilter.java:40)
	at coldfusion.filter.PathFilter.invoke(PathFilter.java:162)
	at coldfusion.filter.IpFilter.invoke(IpFilter.java:45)
	at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:96)
	at coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:78)
	at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:28)
	at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
	at coldfusion.filter.NoCacheFilter.invoke(NoCacheFilter.java:60)
	at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
	at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
	at coldfusion.filter.CachingFilter.invoke(CachingFilter.java:62)
	at coldfusion.CfmServlet.service(CfmServlet.java:226)
	at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:311)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
	at coldfusion.monitor.event.MonitoringServletFilter.doFilter(MonitoringServletFilter.java:46)
	at coldfusion.bootstrap.BootstrapFilter.doFilter(BootstrapFilter.java:47)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:377)
	at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:463)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:889)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:834)